Privacy Policy

At MBPartsGiant.com ("MBPartsGiant.com", "we", "us", or "our"), we are committed to protecting your privacy and ensuring transparency about how we collect, use, share, and protect your personal information. This Privacy Policy describes the types of personal information we collect from you, how we use that information, and the rights and choices you have regarding your information.

This Privacy Policy applies to information collected both online and offline, including through our website at www.MBPartsGiant.com (the "Site"), mobile applications, communications with customer service, and any other services where this Privacy Policy is posted.

If you are a resident of California or Virginia, please refer to the California Privacy Notice or Virginia Privacy Notice sections below for more information about your privacy rights under applicable state laws.

If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us at privacy@mbpartsgiant.com or 1-888-958-5349.

• What Information We Collect
• How We Obtain Your Data
• How We Use Information
• How We Share Information
• External Links
• Your Privacy Rights
• Data Security
• Data Retention
• Processing Timeline
• Children's Policy
• Changes to This Privacy Policy
• California Privacy Notice
• Virginia Privacy Notice

What Information We Collect

We collect personal information directly from you, automatically through your use of our website, and from third-party service providers where applicable. The categories of personal information we may collect include:

Identifiers: Includes your full name, email address, phone number, billing and shipping addresses, and account login credentials.

Commercial Information: Includes records of products or services purchased, considered, or returned, order numbers, warranty registrations, and transaction history.

Vehicle Information: Includes vehicle make, model, year, trim, and other relevant data necessary to determine part compatibility.

Internet or Other Electronic Network Activity Information: Includes browsing behavior, referring and exit pages, page interactions, IP address, device type, browser type, operating system, and other technical data collected via cookies and analytics tools (e.g., Google Analytics).

Geolocation Data: Includes generalized location data inferred from your IP address.

Customer Support Interactions: Includes communications with our support team via email, chat, or online forms, including the content of such communications.

We do not collect employment-related, biometric, financial account, or health-related data.

We do not use Sensitive Personal Information to infer characteristics about individuals, and we do not process Sensitive Personal Information beyond what is necessary to fulfill your requests or perform essential business operations, as permitted by applicable law.

How We Obtain Your Data

We collect Personal Information about you from various sources, both directly and indirectly, including:

Directly from you: For example, when you make a purchase, fill out a form, contact our support team, or otherwise interact with our services. Providing this information is voluntary, but certain features may be unavailable if you choose not to provide it.

Automatically from your devices: We use cookies and similar technologies to automatically collect information when you visit our website, open our emails, or interact with our content. This may include your device type, IP address, browser, pages visited, and actions taken on the site.

Through third-party analytics: We use third-party analytics services, such as Google Analytics, to understand how users interact with our website and to improve our services. These services may collect data automatically using cookies, web beacons, or similar tools. The collected information may include browsing behavior, device identifiers, and referring websites.

From service providers: We may receive information from vendors who assist with hosting, analytics, customer support, marketing, and operational services.

How We Use Information

We may use the Personal Information we collect for the following business and operational purposes:

• To provide, maintain, and improve our website, services, and product offerings;
• To process and fulfill your transactions, including order confirmations, shipping, and customer support;
• To communicate with you about your account, orders, or inquiries;
• To personalize and enhance your experience on our website;
• To send you marketing communications, such as product recommendations, cart reminders, and other content we believe may interest you (subject to your preferences and applicable laws);
• To conduct data analysis and better understand usage patterns, site performance, and the effectiveness of our marketing campaigns;
• To detect, investigate, and help prevent fraud, unauthorized access, and other harmful or unlawful activities;
• To comply with applicable legal obligations, regulatory requirements, and to protect our legal rights or those of our users or others;
• To verify or respond to privacy-related requests submitted under applicable state privacy laws;
• For any other purpose disclosed to you at the time of collection or with your consent.

We may also use non-personal or aggregated information for any lawful business purpose.

How We Share Information

We may disclose your Personal Information to the following categories of recipients for business or operational purposes:

Service providers: We may share your information with vendors that assist us in operating the Site and providing our services. These include website hosting providers, analytics services such as Google Analytics, and customer support infrastructure. These providers act under our instructions and are contractually obligated to protect your information.

Legal and regulatory entities: We may disclose information to comply with legal obligations, enforce our rights, respond to lawful requests by public authorities (including court orders, subpoenas, or regulatory inquiries), or protect the rights, property, or safety of our users or others.

Corporate transactions: In the event of a business transaction such as a merger, acquisition, reorganization, or sale of assets, your Personal Information may be disclosed or transferred as part of the transaction, provided that any recipient agrees to handle the data in accordance with this Privacy Policy.

We may also disclose aggregated, de-identified, or otherwise non-personal information for lawful business purposes.

External Links

Our Site and Services may include links to websites, applications, or services that are not operated by or for MBPartsGiant.com, such as USPS, FedEx and other third-party services. If you choose to access or interact with these third-party services, they may share certain information with us depending on your privacy settings with those platforms. This information may be used to improve and personalize your experience on our Site and Services.

Please note that we do not control, review, or take responsibility for the content, privacy practices, or policies of any third-party websites or services. This Privacy Policy does not apply to any information collected by such third parties. If you access those services or websites, you do so at your own risk.

Some data exchanges with these third parties may be considered a "sale" or "sharing" under certain state privacy laws. You may be able to limit or opt out of such sharing by adjusting your privacy settings directly within those third-party platforms.

Your Privacy Rights

Depending on your state of residence, you may have certain rights under applicable state privacy laws. These may include the rights to:

• Request access to the personal information we maintain about you;
• Request deletion of your personal information;
• Request correction of inaccurate personal information.

We do not sell or share your personal information as those terms are defined under applicable privacy laws.

If you are a California or Virginia resident, please refer to the California Privacy Notice or Virginia Privacy Notice below for more detailed information on your rights under applicable state law.

How to Submit a Privacy Request

You may exercise any of the rights described above by submitting a request via our Privacy Request Form or by emailing us at privacy@mbpartsgiant.com. In some cases, you may also have the right to designate an authorized agent to submit a request on your behalf. If you use an authorized agent, please ensure they are clearly identified and provide appropriate documentation of their authority.

We may take reasonable steps to verify your identity and the authenticity of the request before fulfilling it. Any personal information you provide for verification will only be used to process your request.

We will not discriminate against you for exercising your privacy rights. However, please note that we may deny certain requests, or fulfill them only in part, if doing so would conflict with our legal obligations. For example, we may retain personal information for recordkeeping, tax, fraud prevention, or other lawful business purposes as permitted by applicable law.

Data Security

We recognize the importance of safeguarding the confidentiality and integrity of your Personal Information. We implement commercially reasonable physical, administrative, and technical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes the use of Secure Socket Layer (SSL) encryption during payment processing and other sensitive data transmissions.

However, no method of transmission over the Internet or electronic storage can be guaranteed to be 100% secure. While we strive to protect the information transmitted on or through our website or services, we cannot and do not guarantee the security of any data you transmit. You assume this risk when using our services.

Data Retention

We retain Personal Information only for as long as we have a legitimate business purpose to do so. The retention period for each category of Personal Information is determined based on factors including:

• The duration needed to fulfill the purpose for which the information was collected,
• Legal or regulatory retention requirements,
• Our internal operational needs,
• Any actual or anticipated legal obligations, such as investigations or litigation.

Processing Timeline

We will respond to your privacy request within 45 days after verifying your identity, as required by applicable laws. In certain cases, we may extend this period by an additional 45 days, provided we notify you of the extension and the reason for it within the initial 45-day period.

If we are unable to verify your identity using reasonable efforts, we may request additional information and will not process your request until verification is complete.

You may only submit a verifiable request twice within a 12-month period. Please note that certain rights are subject to exceptions under applicable law. If we deny your request, we will inform you of the reason for the denial and, where applicable, provide instructions on how to appeal our decision.

Children's Policy

We do not knowingly collect Personal Information from individuals under the age of 16. If we become aware that we have inadvertently collected such information, we will delete it from our records.

In accordance with applicable privacy laws, we do not sell or share the Personal Information of consumers under the age of 16.

We also recommend that minors who are 16 years of age or older obtain permission from a parent or guardian before submitting any Personal Information online.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will revise the "Last Updated" date at the top of this page.

We encourage you to review this page periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of the Site after any updates constitutes your acknowledgment and acceptance of the revised Privacy Policy.

California Privacy Notice

This California Privacy Notice is part of our Privacy Policy and applies solely to California residents. It supplements the information in our general Privacy Policy to address rights and requirements under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA).

Your Rights Under the CCPA

If you are a California resident, subject to verification and certain exceptions, you may exercise the following rights under the CCPA:

• Right to Know and Access - You may request to know what categories and specific pieces of personal information we have collected, the purposes for which it was used, and to whom it was disclosed.
• Right to Delete - You may request deletion of personal information we collected about you, unless retention is required by law or permitted for legitimate business purposes.
• Right to Correct - You may request correction of inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing - We do not sell or share personal information, including for cross-context behavioral advertising, as defined under the CCPA/CPRA.
• Right to Non-Discrimination - We will not discriminate against you for exercising any of your CCPA rights.
• We do not collect or use sensitive personal information as defined by the CPRA. We also do not use such information to infer characteristics about individuals.

How to Exercise Your Rights

To submit a request under the CCPA:

• Use our Privacy Request Form
• Email us at privacy@mbpartsgiant.com

We may require identity verification to process your request. If you submit a request through an authorized agent, you must provide the agent's name, email address, and phone number, along with a completed CCPA Authorized Agent Form (uploaded via the Privacy Request Form), and we may require proof of the agent's authority.

We will respond to your verified request within 45 days. In certain cases, we may extend the response period by an additional 45 days, and we will inform you if we need more time.

We do not sell or share the Personal Information of consumers under 16 years of age.

Virginia Privacy Notice

This Virginia Privacy Notice is provided pursuant to the Virginia Consumer Data Protection Act (VCDPA). It applies solely to Virginia residents and supplements our general Privacy Policy.

Your Rights Under the VCDPA

Virginia residents have the following rights:

• Right to Confirm and Access - You may request confirmation of whether we process your personal data and access that data.
• Right to Correct - You may request that we correct inaccuracies in your personal data.
• Right to Delete - You may request deletion of your personal data.
• Right to Opt-Out - We do not sell personal data, engage in targeted advertising, or conduct profiling in ways that have legal or similarly significant effects.
• Right to Appeal - You may submit an appeal by selecting the "Appeal" option in our Privacy Request Form or by emailing us at privacy@mbpartsgiant.com

We do not collect or process sensitive data, as defined under the Virginia Consumer Data Protection Act (VCDPA). We also do not use such data for profiling or any purposes that would trigger enhanced obligations under the VCDPA.

How to Exercise Your Rights

To submit a request:

• Use our Privacy Request Form
• Email us at privacy@mbpartsgiant.com

We will respond within 45 days. If we deny your request, you have the right to appeal. Instructions will be included in our response, and we will respond to appeals within 60 days.